Frequently Asked Questions
21n FAQ — Find the answers you need
Find answers to all questions about deposits, withdrawals, account security, and KYC verification right here — fully covered in English.
This page answers the questions 21n players ask most, covering everything from deposit and withdrawal processes to KYC registration requirements, account security, and how to reach our support team. Read the questions below. If you can't find what you're looking for here, our support team is available 24/7 via Live Chat and will help you right away.
How to Withdraw
Withdrawals can only be made to a KBZPay, Wave Money, AYA Pay, or CB Pay account registered in the player's own name. Transfers to a third party's phone number or bank account are not permitted. This is why it is important to register your 21n account using your own phone number.
Withdrawal requests are normally processed within 1 hour. However, processing may take longer if your KYC verification is incomplete or if you have not yet met the bonus wagering requirement. If you still have not received your funds after 1 hour, contact our support team via Live Chat.
To withdraw winnings from the 21n welcome bonus, you must complete total wagering of 10 times the bonus amount. For example — if you deposit 20,000 Ks and receive a 20,000 Ks bonus, the wagering requirement is 20,000 × 10 = 200,000 Ks. Only after wagering that amount can you withdraw winnings from the bonus.
21n's withdrawal service is available 24 hours a day, 7 days a week. You can submit a withdrawal request late at night or on weekends (Saturday–Sunday) and funds will be transferred within 1 hour. Requests can be made at any time in the MMT time zone (UTC+6:30).
The minimum withdrawal amount at 21n is 30,000 Ks per transaction. Amounts below 30,000 Ks cannot be withdrawn. You can only make a withdrawal once your account balance reaches at least 30,000 Ks.
Documents and Verification
For KYC verification at 21n, you can submit a Myanmar National Registration Card (NRC) or Passport. The image must be clear and readable, and both front and back sides may be required. Blurry or obscured images will not be accepted.
KYC verification is in place to protect players' financial security. It prevents unauthorized withdrawals and guards against fraudulent activity. 21n requires this process to keep players' funds and personal information safe.
Yes. The name registered on your 21n account must match the name on the KBZPay, Wave Money, AYA Pay, or bank account that will receive your withdrawal. If the names do not match, the withdrawal may be delayed or rejected, so please take care from the time you register.
ID images submitted to 21n are protected with SSL encryption. They are only visible to the KYC verification team and are never shared with any external company. You can view our privacy policy here.
If your KYC is rejected, our support team will notify you to resubmit a clearer image or provide any missing information. Contact us via 24/7 Live Chat and we will help you resolve the issue quickly — don't hesitate to reach out.
Security & Privacy
21n uses SSL (TLS) encryption to protect players' personal and financial information. No personal data is shared with external servers or third parties — all player data is stored only on secured, protected servers.
21n supports two-factor authentication for login and withdrawals. An OTP code is sent to your phone number, and the process is only completed once you enter that code. This strengthens your account security and makes unauthorized access much harder. Contact us via Live Chat to enable it.
No 21n staff member will ever ask for your OTP code. If you share it, a third party could take control of your account and withdraw your funds. Be cautious of phone calls asking you to fill in forms, suspicious website links, or unfamiliar contacts — never share your OTP with anyone under any circumstances.
If you notice login activity you don't recognize, unfamiliar fund movements, or password changes you didn't make, contact us immediately via 24/7 Live Chat. Our support team will temporarily lock the account, investigate, and help you recover access after verifying the necessary details.
Deposit FAQs
21n does not charge any fees on deposits. However, KBZPay, Wave Money, and banks may apply their own service fees, so please check with your payment provider. The minimum deposit at 21n is 20,000 Ks per transaction.
Log in to your 21n account, select Deposit, and tap Wave Money. Check the phone number and amount provided, then transfer via the Wave Money app. Once sent, the balance will reflect in your 21n account. The minimum is 20,000 Ks and 21n charges no fees.
Yes, you can deposit directly at 21n via KBZPay. Select KBZPay in the deposit section and follow the instructions to send payment through the KBZPay app. The amount usually appears in your 21n account almost instantly after payment. If you run into any issues, contact us via Live Chat.
If your 21n account balance has not updated a few minutes after depositing, take a screenshot of the payment confirmation from your payment provider and contact us via Live Chat. Our 24/7 support team will investigate and sort it out for you.
Ask our support team directly
Have more questions not covered in this FAQ? 21n's 24/7 Live Chat support will help you instantly in Myanmar language, or you can reach us by email — send to [email protected].