21n Official Terms & Conditions
This page sets out the terms of use, account registration policy, and responsibilities that players need to know when using the 21n platform.
General Provisions
These terms and conditions ("Terms") form a legal agreement between all players ("User") who use the 21n platform ("Platform" or "Service") and 21n ("Company"). By accessing or using this website, you are considered to have read, understood, and agreed to comply with these Terms.
If you do not agree with any part of these Terms, you must stop using the platform. The Company reserves the right to amend these Terms at any time without prior notice, and any amendments take effect upon publication on the website.
Account Registration and User Eligibility
Age Restriction
You must be 21 or older to use the 21n platform. Persons under 21 are strictly prohibited from participating in any gaming activity. We reserve the right to carry out age verification checks and will immediately close any account found to belong to an underage person.
One Account Per Person
Each player may only register one account at a time. If multiple accounts linked to the same individual ("Duplicate Accounts") are detected, the Company may close those accounts and deal with any remaining balance at its discretion.
Providing Accurate Information
When registering, you must fill in your name, contact details, and payment information accurately. Providing false information is considered a breach of these Terms, and the Company may suspend or close the account in question.
Deposits and Withdrawals
Players can deposit and withdraw via KBZPay, Wave Money, AYA Pay, CB Pay, and Bank Transfer. The minimum deposit is 20,000 Ks and the minimum withdrawal is 30,000 Ks.
Withdrawal Processing Time
After your request is reviewed and approved, the transfer will normally be completed within one hour. Please note that processing times may be longer when the Company needs to carry out security checks.
Transfer Policy
- Deposits and withdrawals will preferably be processed using the same registered payment method.
- Bonus funds may only be withdrawn after the Wagering Requirement has been met.
- The company cannot be held responsible for any loss or delay caused by any payment method — for example, delays outside the bank's control.
- Transaction records for deposits and withdrawals will be kept securely to comply with the Anti-Money Laundering (AML) Policy.
Bonus and Promotion Policy
All bonuses and promotions offered by 21n are subject to the terms of this policy, and no player may claim any single promotion more than once.
Welcome Bonus
On their first deposit, players will receive a 100% bonus — up to 100,000 Ks, and the bonus amount can only be withdrawn after wagering it 10 times (x10).
- Example 1 — Deposit 20,000 Ks and receive a 20,000 Ks bonus, giving a total balance of 40,000 Ks. You must wager the bonus 20,000 Ks × 10 = 200,000 Ks before you can withdraw.
- Example 2 — Deposit 220,000 Ks and receive a 100,000 Ks bonus, giving a total balance of 320,000 Ks. You must wager the bonus 100,000 Ks × 10 = 1,000,000 Ks before you can withdraw.
General Bonus Terms
- Bonuses cannot be withdrawn immediately — the Wagering Requirement must be met first.
- When playing with a bonus, the Contribution Rate varies by game, so please check with our support team.
- The company may change or cancel bonus offers at any time without prior notice.
- Any account found attempting to claim bonuses through fraudulent means (for example, referral abuse or opposing-side accounts) will be suspended.
Prohibited Actions and Player Responsibilities
The platform must not be used for fraudulent purposes, deception, or to circumvent the company's security systems. The following actions are strictly prohibited on this platform—
- Bonus Abuse — deliberately scheming to exploit bonuses
- Collusion — players coordinating to use strategies that cause losses to the platform
- Software Manipulation — using third-party software to alter game outcomes
- Money Laundering — using an account for the purpose of laundering money
- Third-Party Accounts — allowing someone other than the account holder to play on the account
By registering an account, you agree to these terms and acknowledge that the company has the right to immediately close any account found to have committed any of these violations and to retain any remaining balance.
Personal Data and Security
21n uses SSL encryption technology to protect players' personal and financial information. Please read our Privacy Policy to understand what personal data we collect and store.
- Players must keep their login credentials in a safe place and must not share them with any third party.
- If you notice any unauthorized access to your account, you must notify the customer support team immediately.
- The company will never ask for your password or OTP directly — be alert to any phishing attempts that request this information.
Service Suspension and Closure
The company may suspend or close a player's account for the following reasons—
- If a breach of these terms and conditions is found
- If fraudulent activity or suspicious financial transactions are detected
- If the player is found to be under 21 years of age
- If the player refuses to provide requested documents
If you wish to close your own account, you can contact us via 24/7 Live Chat or at [email protected]. Upon self-closure, any remaining balance will be returned via your verified payment method.
Responsible Gaming and Wellbeing
21n believes gaming should be for entertainment only and takes gambling addiction seriously. We do not encourage playing as a way to solve financial problems. If you want to set personal limits or need help, visit our Responsible Gaming page.
Limitation of Liability and Dispute Resolution
The company is not responsible for the following—
- Losses resulting from a player's own irresponsible gaming
- Delays caused by external network or connectivity issues
- Damages or losses arising from a player's use of third-party software
For any dispute, the player must contact the company by emailing [email protected] or through 24/7 Live Chat. The company's decision will be given after a thorough investigation.
Full Acceptance of this Agreement
By registering an account, logging in to play, or continuing to use the service on the 21n platform in any way, you are considered to have read, understood, and agreed to comply with these terms. If you have any questions, you are welcome to contact us at [email protected].