21n Privacy Policy

We collect the following types of information as needed to provide our website services—

1.1 Information You Provide Directly

• Name, date of birth, and contact details (email address)
• Information provided when creating an account
• Payment-related information (payment methods such as KBZPay, Wave Money, AYA Pay, and CB Pay)
• Communication Messages and Support Requests
• Personal Disclosures from Responsible Gaming Forms

1.2 Automatically Collected Information

• IP Address, Browser Type and Version
• Device Model and Operating System
• Website Browsing Records (Log Files)
• Data Collected from Cookies and Similar Tracking Technologies
• Gaming Records (Session Start to End, Deposits and Withdrawals)

The information we collect is used for the following purposes—

• Account Registration, Verification and Website Service Delivery
• Processing Payments and Withdrawals
• Protecting Players' Account Security
• Conducting Anti-Money Laundering (AML) Checks
• Improving the Website to Create a Better Player Experience
• Conducting 21+ Age Verification Checks
• Actions Related to Legal Obligations
• Bonus and Promotion Updates Confirmed to Be Sent Before Players Request Them

Cookies are small data files stored by a website in your browser. We use Cookies for the following purposes—

Strictly Necessary Cookies

These Cookies are essential for the basic functions of our website. They are used for session management, security checks and player identification. If they are disabled, the website may not display correctly.

Performance Cookies

These are data collected to help us understand how players use our website. We use this data to improve the website.

Personalisation Cookies

These Cookies remember your language preferences and player-related settings. You can disable them in your browser settings, but some features on the website may no longer be available to you.

We do not sell or rent your personal information to third parties. However, we may share it in the following cases—

• Service Providers: We share the necessary information with payment service providers such as KBZPay, Wave Money, AYA Pay and CB Pay to process payments.
• IT Support Providers: We share the necessary data with providers who support the backend operations of our website.
• Legal Requests: Where required in legal proceedings, court orders or to resolve complaints, we provide the relevant complete records.
• Financial Compliance: We disclose the required data when conducting checks for anti-money laundering and fraud prevention purposes.

Outside of these cases, your information will not be passed on to third parties. We also have data protection agreements in place with all partner service providers.

21n consistently applies technical and administrative measures to protect players' personal information—

• SSL (Secure Socket Layer) Encryption — all data transfers are protected with SSL
• Access Controls — personal information is accessible only to staff who need it
• Regular Security Audits and Updates
• Staff Training on Data Protection Awareness
• Firewall and Intrusion Detection Systems

We retain personal data only for as long as it is needed to provide our services or to meet our legal obligations—

• Account Data: Retained for 90 days after account deletion, then permanently removed
• Payment Records: Retained for the legally required period (initially 5 years)
• Communication Records: Retained for 2 years from the date of recording, then deleted
• Cookies Data: Expires between 1 day and 1 year depending on the cookie type

Players using our platform have the following rights regarding their personal data—

Right to Access

You can ask us what personal data we hold about you.

Right to Rectification

You can request that we correct any inaccurate or incomplete data.

Right to Erasure

You can request deletion of your personal data, except where we are required by law to retain it.

Right to Data Portability

You can request a copy of the personal data you provided to us in a readable format.

Right to Object

You have the right to object to the processing of your personal data for advertising purposes.

21n's services are for adults aged 21 and above only. We do not knowingly collect personal data from anyone under the age of 21.

If we become aware that we have collected personal data from a child under 21, please notify us immediately — we will delete that data right away.

We may update this Privacy Policy from time to time. If any significant changes are made, we will announce them in a prominent place on the website or notify you via your registered email address (if available).

Continuing to use the website after any changes means you accept the updated policy. The date this policy was last revised is shown at the top of this page.

If you have questions, requests for clarification, or wish to exercise your rights regarding this Privacy Policy, you can reach us through the following channels—

• Email: [email protected]
• Live Chat: 24/7 Live Chat on the website (Myanmar language)

If you are not satisfied with how we have handled something, you can contact us directly to resolve the issue first.